Partner Spotlight: Recursive Labs

Recursive Labs is a pioneer in the field of visually interactive customer experiences, offering a range of “zero-download” visual collaboration tools, including instant cobrowse, screen sharing, live audio/video chat, mobile camera sharing, and more.

These tools are widely used across banking and finance, customer service, and remote technical support scenarios to help teams “sell more, support faster, and serve smarter.”

Core Highlights:

· One-click Cobrowse: Users don’t need to log in, download, or install any plug-ins. With a simple click, interfaces are instantly synchronized – allowing customer service teams to observe user actions and assist with problem-solving in real time.

· Full-featured Screen Sharing: Supports webpage, application, and full desktop sharing without the need for additional software, enabling seamless cross-platform remote assistance.

· Mobile Camera Sharing + Mixed Reality: Field service teams can share real-time on-site visuals with remote experts via a smartphone camera, boosting troubleshooting speed and accuracy.

· Compliance and Security: No installations, no data stored on devices. Features include PIN-based encrypted authentication and masking of sensitive information -ideal for high-compliance environments.

Why Recursive Labs:

· Superior Customer Service Performance: Visual collaboration enables support teams to diagnose issues faster and respond more accurately – reducing average handle time by 15%, increasing first-call resolution by 10%, and significantly improving customer satisfaction.

· Seamless CRM Integration: Easily connects with Salesforce, Zendesk, Microsoft Dynamics, Five9, and other major platforms. Supports embedded launches and session recording to streamline support workflows.

· Rapid Deployment & High Availability: Cloud-native architecture, easy integration with just one line of code, mobile deployment via SDK, and 99.99% service uptime.

Value of Integrating with Answers, etc.: By integrating directly with the Answers, etc. platform, support teams can:

· Instantly launch co-browsing, screen sharing, or video sessions;

· Access session recordings and notes for follow-up training or compliance review;

· Deliver real-time support for loan applications, identity verification, and platform navigation – all within a single environment.

This partnership brings Recursive Labs’ seamless visual support directly into our platform, creating faster, more personal, and more responsive customer interactions. It’s visible, accessible, and solvable – right when it matters most.